12bang's Privacy Policy

1.1 Information You Provide Directly

During registration and account management, you provide the following information:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Password (stored in encrypted form)
• National ID card or passport number (for identity verification)
• Mobile financial service details such as bKash, Nagad, Rocket, or Upay account numbers (for transactions)

1.2 Automatically Collected Information

When you access the 12bang platform, the following technical information is automatically recorded:

• IP address and device identity (Device ID)
• Browser type, version, and operating system
• Browsing patterns and duration on the site
• Information collected through cookies and similar tracking technologies
• Login time and approximate location-related information

1.3 Transaction and Financial Information

Information about the history, amounts, and methods of deposits and withdrawals is stored securely on our servers. This information is used for fraud prevention, ensuring financial security, and resolving disputes.

2.1 Account Management and Identity Verification

We use the personal information provided at registration to create and manage your account. Age verification (21+) and identity confirmation are an integral part of the platform's security.

2.2 Processing Financial Transactions

Financial information is used to process deposits and withdrawals through bKash, Nagad, Rocket, and Upay. The minimum deposit is ৳100 and the minimum withdrawal is ৳1,000 — financial information is transmitted through encrypted channels to keep these transactions secure.

2.3 Providing Customer Support

Our 24/7 live chat and email support team can view account-related information to resolve your issues quickly. This access is limited strictly to support purposes.

2.4 Security and Fraud Prevention

We analyse device and IP information to detect unusual login activity, attempts to create multiple accounts, and financial fraud. This is a preventive measure carried out in the interest of the entire user community.

2.5 Managing Bonuses and Promotional Offers

Account information and transaction history are used to determine eligibility for the welcome bonus, weekly reload offers, and other promotions. This information helps in selecting relevant offers for each user.

2.6 Platform Development and Analysis

12bang continuously improves its platform by analysing user behaviour and preferences. This analysis is carried out on the basis of aggregate statistics, not at the individual level.

3.1 Service Provider Partners

Organisations engaged for payment processing (bKash, Nagad, Rocket, Upay), game software providers, and technology infrastructure maintenance may receive the minimum information necessary to deliver their services. They are not permitted to use this information beyond 12bang's instructions.

3.2 Legal Obligations

It is our legal duty to disclose information in response to valid requests from government authorities in accordance with applicable laws and regulations in Bangladesh. Such disclosures are always handled through formal legal processes.

3.3 Business Transfers

In the event of a business merger, acquisition, or asset sale, user information may be transferred. In such cases, we will notify users in advance and take steps to maintain existing privacy commitments.

4.1 Encryption

All data transmissions are encrypted using SSL (Secure Socket Layer) technology. Passwords are never stored in plain text — they are stored using strong hashing algorithms.

4.2 Access Control

Only authorised staff can access your information, and only when required for a specific task. Every access event is logged and periodically audited.

4.3 Server Security

Our server infrastructure is kept secure through firewalls, intrusion detection systems, and regular security audits. Data backups are stored in secure locations.

4.4 User Responsibilities

Platform security is not solely our responsibility. To keep your account secure:

• Use a strong and unique password
• Do not share your password or OTP with anyone
• Always log out after using a public or shared device
• If you notice any unusual activity, notify our support team promptly

5.1 Essential Cookies

These cookies are essential for the basic operation of the platform — such as maintaining login status, saving language preferences, and security verification. Disabling them may prevent the platform from working properly.

5.2 Analytical Cookies

Analytical cookies are used to understand platform traffic and usage patterns. This information is collected in aggregate form and does not identify individuals.

5.3 Cookie Controls

You can manage cookies through your browser settings. However, disabling certain cookies may cause some features of the site to stop working properly. Most modern browsers provide options for managing cookies.

6.1 Right to Access Information

Contact our support team to receive a copy of the personal information stored in your account. We will fulfil your request within a reasonable time.

6.2 Right to Correct Information

If there is incorrect or incomplete information in your account, you can request that it be corrected. Changes to name, contact details, or payment method may require identity verification.

6.3 Right to Close Your Account

You can request to close your account at any time. However, certain information may be retained for a specified period due to legal obligations and the need for dispute resolution.

6.4 Right to Opt Out of Marketing Communications

To stop receiving promotional messages or notifications, change your notification preferences in account settings or inform our support team. However, transaction-related and security-related notifications cannot be turned off.

7.1 Information for Active Accounts

All account information, transaction history, and communication records are retained while your account remains active. This information is necessary for providing services and resolving disputes.

7.2 Information for Closed Accounts

After an account is closed, certain information may be retained for a reasonable period for legal obligations and potential dispute resolution. Once that period has passed, the relevant information is securely deleted or anonymised.

7.3 Financial Transaction Records

Records of deposits and withdrawals may be kept for an extended period for financial security and legal compliance. This information is strictly protected and only authorised individuals can access it.

9.1 Notice of Changes

For significant changes, a notification will be sent to the registered email address or displayed clearly on the platform. Continued use of the platform after a change means you have accepted the updated policy.

9.2 Effective Date of Policy

This policy is effective from the date stated at the top of this page. Previous versions are kept as archives and may be provided upon request.